Frequently Asked Questions
Everything you need to know about your Nexgen shopping experience.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental United States. International shipping can take between 7-14 business days depending on your location and customs processing.
What is your return policy?
We offer a 30-day return policy for all unworn and unwashed items with original tags attached. Simply use our online portal to generate a prepaid return shipping label.
How do I find the right size?
Every product page features a detailed 'Size Guide' button with specific measurements. We recommend comparing these measurements to a similar garment you already own for the perfect fit.
What payment methods do you accept?
Nexgen accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment options through Klarna and Afterpay.
Are your materials sustainably sourced?
We are committed to ethical fashion. 60% of our current collection is made from organic cotton or recycled polyester, and we aim to reach 100% sustainable materials by 2026.
Can I change or cancel my order?
To ensure fast delivery, we process orders immediately. You can cancel or modify your order within 60 minutes of placement by contacting our support team via live chat.