Returns & Exchanges

At Nexgen, we want you to be completely satisfied with your fashion finds, which is why we offer a seamless 30-day return policy for all unworn items with tags attached. Our goal is to ensure your wardrobe upgrade is effortless, providing quick processing for both returns and size exchanges.

Return Process

• 1.
  Initiate Your Request

  Visit our online Returns Portal and enter your order number and email address to select the items you wish to send back.

• 2.
  Package the Items

  Securely pack your items in their original packaging, ensuring all original garment tags and labels remain intact.

• 3.
  Attach the Label

  Download and print your prepaid shipping label from the portal, then affix it clearly to the outside of your return package.

• 4.
  Drop Off and Track

  Drop off your package at any authorized carrier location and keep your tracking receipt to monitor its journey back to our warehouse.